Shipping policy

Shipping & Delivery

We believe delivery should feel just as seamless as the pieces you bring home. Below is everything you need to know about how and when your order arrives.

Greater Vancouver, BC Area (GVA)

1. FREE Front-Door Delivery

Perfect for quick, easy delivery to your building or home.

  • Delivered to your building’s front door
  • Arrives within 2–5 business days

2. White-Glove Delivery — $99 Flat Rate

For a completely hands-off experience.

  • Delivered to your room of choice
  • Full assembly included
  • All packaging removed after setup

Canada-Wide Delivery (Outside GVA)

We ship across Canada with flat-rate pricing for clarity and simplicity.

  • Standard Provinces (BC outside GVA, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, New Brunswick, PEI, Newfoundland & Labrador) $265 flat rate
  • Remote Areas & Special Shipments - Including V0* postal codes → A custom shipping quote will be provided before checkout

Delivery Timelines

  • Greater Vancouver, BC Area (GVA): 2–5 business days
  • Canada-Wide: 5–15 business days
    (Timing may vary by province and carrier route)

Damage on Arrival

If anything arrives damaged:

Order Hold & Pickup Options

  • Free order holds for up to 30 days
  • GVA warehouse pickup available with 48 hours’ notice

Need Help?

Our team is always happy to assist.
support@urbannesti.com