Our products are designed by our team in Vancouver, Canada, and brought to life by skilled makers in Asia and Europe. Modern pieces that come together beautifully in our curated collections. We design for longevity: quality materials, multifunctional features, and timeless style that lasts longer.

Most products are tool-free or include the required tools. Transforming tables come with mechanism-specific instructions.

Absolutely! Our modular designs allow you to create the perfect configuration for your space. You can add or remove sections as your needs change. Explore our modular options on the product pages or contact us support@urbannesti.com for a free design consultation.

• Fabric: Vacuum regularly; wash removable covers in cold cycle, hang to dry.
• Leather: Dust weekly; condition periodically.
• Wood: Wipe with a damp cloth, dry immediately; use coasters.
• Mechanisms: Keep clear of debris; tighten fasteners seasonally.

Each piece of multi-functional furniture comes with a detailed guide and video tutorial to show you how to easily convert it from one form to another. If you have any questions, our Customer Experience team is happy to walk you through it.

Yes—your payment information is secure. Every page on our site uses SSL encryption, which protects your details and keeps them unreadable to anyone who might try to intercept them.

Yes, if your order hasn’t been shipped. Once shipped, all eligible orders are covered by our 30-day return policy for your peace of mind.

We accept major credit cards; Shop Pay Installments at checkout.

For Greater Vancouver Area (GVA):

·    Free front Door Delivery: Delivered to your front door or lobby.

·    White Glove Delivery ($99 flat rate): In-home delivery with assembly and packaging removal.

For Rest of Canada (Outside GVA) : We offer flat rate Front-Door Delivery to all provinces, starting at $265. See our full policy for details by province.

Once your order is ready, our delivery team will contact you to book a delivery date. You’ll get a 30-minute heads-up before we arrive.

• Front door delivery & White Glove service are available in Greater Vancouver Area (GVA).
• Front door delivery are crossing Canada

Enjoy a 30-day trial period from the delivery date to request a return. Items must be in as-new condition (undamaged, odor-free, unmodified) with all original packaging, parts, hardware, and accessories. Return shipping/pick up fees apply – email us for an accurate quote.

We issue a refund less any applicable outbound and return shipping fees to the original payment method. Contact us for a precise quote for the return shipping /pick up fee.

Contact us at support@urbannesti.com with your order number and photos or videos. We’ll guide you through the process.

If the new item costs less, we refund the difference. If it costs more, you simply pay the difference. A pickup / redelivery fee applies – contact us for a precise quote.

We stand behind our products:

• Upholstered Products: 5 years on frames, and 5 years on soft parts, fabric, and hardware (including legs).
• Multifunctional Furniture: Lifetime warranty on telescopic table mechanisms. 5 year warranty across all hardware parts.

• The warranty is non-transferable and applies only to the original purchaser.

• Coverage applies to products used for normal residential purposes.

• This warranty does not cover damage caused by misuse, negligence, accidents, improper assembly, alterations, or commercial use.

• Normal wear and tear, fabric pilling or fading, stains, or natural variations in texture, grain, or color are not considered defects.

• Hardware warranties remain valid with proof of the original order.

If the issue is determined to be a manufacturing defect, we will provide replacement parts, repairs, or offer a product replacement.

Report within 48 hours with photos/video of the issue and outer packaging/shipping label. We’ll arrange parts, repair, or replacement based on the assessment.

We’ll ship replacement parts quickly—most are easy to install by yourself.

Email or chat with us Mon– Fri 9am-5pm. PST.

Contact: support@urbannesti.com

Expect a reply within 8 hours