Refund Policy

At Urban Nesti, we want you to love your space. If a piece doesn’t feel quite right, our 30-Day Satisfaction Guarantee ensures a smooth and transparent return process.

1. Return Window You have 30 days from the date of delivery to initiate a return. To be eligible for a refund, items must be in as-new condition. Returns can be initiated via email or in-person at our Burnaby Showroom (#101-5041 Byrne Road).

2. How to Start a Return Simply email us at support@urbannesti.com.

• For standard returns: Let us know your order number and the items you wish to return.
• For damaged/defective items: Please include photos or videos of the product and the packaging so we can assist you quickly under our Warranty.

3. Return Shipping & Fees To keep our pricing fair and transparent, we tie our return fees directly to your original shipping cost:

• Standard Orders: The return shipping fee is equal to the original delivery charge. This amount will be deducted from your final refund.
• GVA Customers: If you received Free Front Door Delivery (Greater Vancouver Area), your return front-door pickup is also free.
• Exchanges: If you exchange for a lower-priced item, we will refund the price difference to your original payment method.

4. Receiving Your Refund Once your item arrives back at our warehouse and passes inspection:

• We will process your refund immediately.
• The funds will appear on your original payment method (typically within 5–10 business days, depending on your bank).
• Please note that original outbound shipping fees are non-refundable.
• Returns that do not meet these conditions may be refused or subject to a 25% restocking and repacking fee of the order value.